Terms & Conditions


(a) In these conditions, “the Seller” means AL MILAD HARDWARE TRADING as may sell the Goods; “the Buyer” means the individual, firm, company or other party with whom the Seller contracts; “the Goods” means the Goods (including any installment of the Goods) which the Seller is to supply in accordance with these conditions; “the Services” means the whole or any part of the services which the Seller is to supply or carry out; “the Contract” means any contract under which the Seller provides Services and/or sells the Goods to the Buyer; “Supply” includes (but is not limited to) any supply under a contract of sale.

(b) No order in pursuance of any quotation or otherwise shall be binding on the Seller unless and until such order is accepted by the Seller. Any Contract made between the Seller and the Buyer shall be subject to these conditions and save as after mentioned no representative or agent of the Seller has authority to agree any terms or make any representations inconsistent with them or to enter into any contract except on the basis of them; any such term representation or contract will bind the Seller only if in writing and signed by an authorized signatory of the Seller.

(c) Unless otherwise agreed in writing by the Seller these conditions shall apply to the exclusion of any terms and conditions stipulated or referred to by the Buyer in his order or pre-contract negotiations or any inconsistent terms implied by law or trade custom, practice or course of dealing.

(d) Any general description contained in the Seller’s catalogues or other advertising material shall not form a representation or be part of the Contract.

(e) Where the Seller has not given a written acknowledgment of the Buyer’s order these conditions will nonetheless apply to the Contract provided that the Buyer has had prior notice of them.

(f) The Seller reserves the right to correct any clerical or typographical errors made by its employees at any time.

(g) In case of any disputes the law applicable would be based on the UAE Governing Law.


(a) The Seller shall be entitled to increase its prices at any time to take account of any increase in the cost to the Seller of purchasing any goods or materials or manufacturing working on or supplying any goods (including but not limited to any such increase arising from any error or inadequacy in any specification, instructions or design provided by the Buyer, any modification carried out by the Seller at the Buyer’s request or any change in exchange rates) and such increased prices ruling at the date of dispatch by the Seller shall be substituted for the previous Contract price.

1.Delivery Charges

Al Milad Hardware Trading delivers across the UAE within 3-5 Working days.

A delivery charge of AED 25.00 applies for orders weighing under 5Kgs.

For Plywood, MDF, Acrylic sheets and other bulky items, delivery charges will be different. Delivery charges depend on the dimensions and weight of the total order. You can contact us by email or phone to know the delivery charge for these orders. Alternatively, once the order is made a representative will inform you of the delivery charge applicable for your order.

2.Delivery Options

1. Click & Collect

For more information visit: https://speedextools.com/content/20-click-and-collect

2. Standard Delivery by Courier

Al Milad Hardware Trading uses Sky Delivery for all deliveries.

3.Delivery Process

As soon as your order is picked up by our Courier Partner we will notify you by e-mail. If it is not possible to deliver your order within the allotted time period or if for any reason it is not possible to fulfill your order we will inform you by email or telephone.

Should your order consist of multiple items, some stating a longer lead time than others, we will endeavor to dispatch in multiple shipments as items are available from our stock.

4.Billing and Alternate Items

Al Milad Hardware Trading will bill your credit card as soon as you place an order with us. We carry this out to ensure that we can deliver at your chosen delivery time. If on occasion a product may be unavailable after processing your order and billing your credit card we will provide you with an option to consider selecting an alternative product or opting for a refund should we be unable to determine when the product you want may be back in stock. It may take up to [15] days for a refund to be credited back to your card.

5.Additional Charges

For heavier weights or large package sizes, please contact us as additional fees may apply.

Outside City limits are not covered in our Standard Shipping Rates. Additional charges may apply for deliveries outside the city limits of: Abu Dhabi, Al Ain, Ajman, Dubai, Fujairah, Ras Al Khaimah and Sharjah. Should any additional charges apply to your order, a member of our team will get in touch with and let you know before your order is dispatched.

For more information please contact us on sales@almiladhardware.com or on +971-6-5437787.

6.Free Delivery

Shipping is FREE for orders above AED 500. This is for locations which come under city limits. Similarly, Free delivery does not apply to far off areas such as Al Ruwais, Al Raha, Baniyas-Abu Dhabi, Al Rahba, Madinath Zayed City, Al Falah and other similar areas.

To find out if Free Delivery is available in your area contact us on sales@almiladhardware.com or on +971-6-5437787.

7.Delivery Restrictions

City limits apply, which means that unfortunately, we’re unable to deliver in 3-5 working days to areas that are under customs regulations including Jebel Ali Free Zone, Dubai Airport Free Zone, SAIF Zone and so on. (Additional legal and customs fees may be applicable outside the UAE and are to be paid by the consignee.)

8.General Terms & Conditions

a) Unless otherwise agreed in writing by the Seller, the Seller shall deliver the Goods by the means most convenient to the Seller to the address or addresses specified by the Buyer at the time of placing his order or (in the event that the Buyer fails so to specify an address) to any address at which the Buyer resides or carries on business. The Seller shall be entitled to add to the contract price a reasonable charge for packaging and delivery. Off-loading shall be at the Buyer’s expense.

b) If the Contract requires the Buyer to take delivery of the Goods at the Seller’s premises the Seller shall notify the Buyer of the collection date (being the date on which the Goods are or will be ready for delivery) and the Buyer shall take delivery of the Goods within 7 days of the collection date. Loading of the Goods shall be at the Buyer’s expense.

c) Should the Seller be delayed in or prevented from making delivery of the Goods or carrying out the Services due to any cause whatsoever beyond the reasonable control of the Seller the Seller shall be at liberty to terminate the Contract or suspend the order placed by the Buyer without incurring any liability for any loss or damage arising therefrom, but without prejudice in any such case to rights accrued to the Seller in respect of deliveries already made.

d) While the Seller will endeavor to deliver the Goods or complete the Services by any date or within any period agreed upon, such dates and periods are estimates only given in good faith and the Seller will not be liable for any failure to deliver the Goods or carry out the Services by such a date or within such a period. Time for delivery shall not be of the essence of the Contract. Moreover, the Seller shall be entitled to defer delivery until any monies due from the Buyer have been received.

e) If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then, without prejudice to any other right or remedy available to the Seller, the Seller may at its option; (i) store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage or; (ii) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract. The Buyer shall pay such shortfall to the Seller within 28 days of the date of the Seller’s demand therefor.

(b) All prices quoted are exclusive of any delivery or handling charges and the Buyer shall pay any and all taxes duties and other government charges payable in respect of the Goods and/or Services.

(c) All prices shown are in DIRHAM (AED) unless otherwise stated.


Several types of goods are exempt from being returned or exchanged. Perishable goods such as certain solvents cannot be returned or exchanged. We also do not accept products that are intimate such as worn shoes, hazardous materials, or flammable liquids or gases. Special order goods cannot be returned or exchanged including cut to size wood and timber. Items damaged or modified by the customer cannot be returned or exchanged.

5. Exchange Policy

If for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 60 days of purchase if the item is returned to us in its original condition and packaging. Alternatively, we can arrange for our couriers to collect from you, however, courier charges may be applied for this service.

6. Refunds

If returned by courier, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you have come in person to any of our retail outlets then the goods will be inspected on the spot and you will be issued a refund in the original method of payment.

WhatsApp chat